A comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to settlement – in a single integrated solution.
InsyClaims provides all of the workflows, reports, integrations, and user experiences needed to increase the efficiency of your claims operations, reduce loss costs, and improve customer satisfaction.
How INSYClaims works?
The client reports an insurance event by visiting the insurer’s/ broker’s office or by using telephone, website or mobile app.
Insurers try to promote self-service by customers and use of applications to start and sometimes to finish the claim process without personal assistance.
Send a description of the incident to the insurer
Take pictures of the damaged property and send them to the insurer
Assists insurer’s call center by using a real-time camera for live inspection with insurer’s experts or employees
Receives reimbursement in their e-wallet
Monitor status of their claim
insurers / Employees / clients
The insurer manages the claim and monitors the due dates of the claims. Employees assign claim assessment to an external field adjuster and collect claim assessment and pictures through the web solution. The insurer uses a procedure and pays the client instantly in some predefined cases (e.g. small claims up to Euro 200).
Field adjusters receive a request for assessment together with the client’s data and contacts. They estimate and describe damages and upload descriptions and pictures.
Service providers (repair shops and others) receive claim info or file a claim through InsyClaim. They upload invoices and assessment reports. With some companies, this could be done with claims system integration (e.g. Audatex, REVAUXY, etc.), or with ERP integration (INSIS for instance)
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